Alex Hau
About Alex Hau
Alex Hau is a Senior Customer Care Specialist based in Toronto, Canada, with over five years of experience in customer care roles at Achievers. He holds a Bachelor of Commerce degree in Business Administration and Management from Seneca College.
Current Role at Achievers
Alex Hau serves as a Senior Customer Care Specialist at Achievers, a position he has held since 2019. In this role, he is responsible for providing high-level support to clients and ensuring customer satisfaction. His experience includes monitoring internal support queues and creating custom reports tailored for enterprise clients. He collaborates with various teams to enhance the customer experience and address client needs effectively.
Previous Experience at Achievers
Before his current role, Alex Hau worked at Achievers in multiple capacities. He served as an Account Specialist for eight months in 2018 and as a Member Experience Coordinator for one year from 2017 to 2018. In these roles, he developed training documentation for Customer Care Specialists and Client Success Managers, and worked closely with Technical Support Engineers to investigate bugs using JIRA.
Education and Qualifications
Alex Hau studied at Seneca College of Applied Arts and Technology, where he earned a Bachelor of Commerce (B.Com.) in Business Administration and Management from 2013 to 2015. He also completed a Diploma in Business Administration from 2011 to 2013 at the same institution. His educational background provides a strong foundation for his roles in customer care and management.
Professional Background
Prior to his tenure at Achievers, Alex Hau worked in various roles that contributed to his professional development. He was a Support Services staff member at Seneca College from 2014 to 2015 and served as a Student Ambassador for the One Card program from 2012 to 2014. Additionally, he worked as a Collections Agent at Gatestone & Co. for six months in 2016-2017.
Client Engagement and Project Management
Alex Hau has experience managing complex projects involving over 50 enterprise clients, including notable companies such as General Motors, Scotiabank, BMO, and Air Canada. He has collaborated on creating and executing internal client campaigns aimed at boosting platform implementation and usage, demonstrating his ability to engage with high-profile clients and deliver tailored solutions.