Chantal Aco
About Chantal Aco
Chantal Aco serves as the Customer Experience Manager for EMEA at Achievers, where she has worked since 2018. With a background in customer experience roles at Achievers and CIBC, she demonstrates strong leadership and expertise in process optimization.
Current Role at Achievers
Chantal Aco currently serves as the Customer Experience Manager for the EMEA region at Achievers. In this role, she has been responsible for overseeing customer experience initiatives since 2018, working from London, United Kingdom. Her position involves directing team meetings, managing employee development, and ensuring a high standard of customer service across the region.
Previous Experience at Achievers
Chantal Aco has a significant history with Achievers, having held multiple roles since 2011. She started as a Coordinator in Customer Experience from 2011 to 2013, then progressed to Team Lead from 2013 to 2016, and later became a Supervisor in Customer Experience from 2016 to 2018. Her tenure at Achievers has allowed her to develop a comprehensive understanding of customer experience management.
Experience at CIBC
Prior to her time at Achievers, Chantal Aco worked at CIBC as a Collections Representative from 2007 to 2011. This role provided her with foundational experience in customer interactions and collections, contributing to her skill set in customer service and management.
Education and Training
Chantal Aco studied Advertising at Georgian College from 2003 to 2005. This educational background has equipped her with knowledge relevant to customer engagement and marketing strategies, which she applies in her current role.
Leadership and Management Skills
Chantal Aco has demonstrated strong leadership capabilities by leading a global team across three continents. She has scoped and created self-directed workflow documentation, showcasing her expertise in process optimization. Additionally, she manages third-party software needs and contracts, including CRM systems like Salesforce, which are essential for effective customer experience management.