Clay Brown
About Clay Brown
Clay Brown serves as the Manager of Customer Success at Achievers, where he has worked since 2022. With a background in customer success and community engagement, he has held various roles in notable companies and possesses a strong interest in using data to enhance processes.
Work at Achievers
Clay Brown has held multiple positions at Achievers, starting as an Enterprise Customer Success Manager from 2019 to 2021. He then progressed to Senior Customer Success Manager from 2021 to 2022. Currently, he serves as the Manager of Customer Success, a role he has occupied since 2022. In these positions, he has focused on enhancing customer satisfaction and success through effective management strategies.
Previous Experience in Customer Success
Before joining Achievers, Clay Brown worked at Influitive as a Customer Success Manager from 2016 to 2018. His role involved managing client relationships and ensuring customer satisfaction. Additionally, he served as the Global Community Programs Lead at Hootsuite from 2014 to 2016, where he was responsible for community engagement initiatives.
Educational Background
Clay Brown studied at the British Columbia Institute of Technology, where he earned a Bachelor's degree in Marketing Communication from 2012 to 2015. He also attended the University of Guelph, completing an Arts and Science Program from 2010 to 2012. This educational background has contributed to his expertise in customer success and community engagement.
Early Career and Community Engagement
Clay Brown began his career at Vancity, where he worked as a Community Engagement Coordinator from 2013 to 2014. He also held the position of Financial Service Representative at Vancity from 2012 to 2013. These roles provided him with a foundation in community outreach and customer service.
Skills and Interests
Clay Brown has a passion for using data to improve and automate processes. He enjoys collaborating with various individuals and departments in fast-paced environments, which enhances his ability to drive customer success initiatives effectively.