Iveth Pesantez
About Iveth Pesantez
Iveth Pesantez is a Fulfillment Operations Coordinator at Achievers in Toronto, Ontario, with a background in organizational psychology and experience in human resources and customer service.
Current Role as Fulfillment Operations Coordinator
Iveth Pesantez serves as a Fulfillment Operations Coordinator at Achievers, a position she has held since 2022. In this role, she is responsible for overseeing fulfillment processes and ensuring operational efficiency. Her work involves coordinating various tasks to meet client needs and enhance service delivery. Iveth's strong problem-solving and time management skills contribute to her effectiveness in this position.
Previous Experience at Achievers
Before her current role, Iveth worked at Achievers in multiple capacities. She served as a Reward Support Coordinator for 10 months in 2022, where she assisted clients with reward-related inquiries. Additionally, she was a Customer Care Advisor from 2021 to 2022 for 8 months, providing support and solutions to customer issues. Her experiences at Achievers have equipped her with a deep understanding of customer service and operational processes.
Background in Human Resources and Customer Service
Iveth has a solid background in human resources and customer service. She worked as a Human Resources Assistant at O'Conor Consulting in Ecuador from 2014 to 2015. Additionally, she was employed as a Customer Service Specialist at Booking.com from 2018 to 2020. These roles have allowed her to develop skills in client relations and support, enhancing her ability to provide personalized service.
Education in Industrial and Organizational Psychology
Iveth studied at Pontificia Universidad Católica del Ecuador, where she earned her degree in Industrial and Organizational Psychology from 2010 to 2015. This educational background has provided her with a strong foundation in psychological principles related to workplace dynamics, human behavior, and organizational effectiveness.