Nichola Markham
About Nichola Markham
Nichola Markham is a Customer Success Associate at Achievers, where she has worked since 2022. She has a diverse background in the hospitality and therapeutic recreation sectors, having held various roles at establishments such as Drake Hotel Properties and Mascot Brewery.
Current Role at Achievers
Nichola Markham currently serves as a Customer Success Associate at Achievers, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from the company's services. Her experience in customer-facing roles contributes to her effectiveness in this position.
Previous Experience in Hospitality
Nichola Markham has extensive experience in the hospitality industry. She worked at Drake Hotel Properties in various capacities, including Food and Beverage Supervisor and Food and Beverage Manager, from 2018 to 2020. Additionally, she served as a Server and Food and Beverage Supervisor at Mascot Brewery from 2016 to 2018. Her roles involved managing operations and ensuring high service standards.
Education and Academic Background
Nichola Markham studied at McMaster University, where she earned a Bachelor of Art History (B.A) from 2010 to 2013. She also attended Georgian College, focusing on Therapeutic Recreation/Recreation Therapy from 2013 to 2014. This educational background provides her with a diverse skill set applicable to her professional roles.
Experience in Therapeutic Recreation
Nichola Markham worked as a Therapeutic Recreation Assistant at Holland Bloorview Kids Rehabilitation Hospital from 2015 to 2016. In this role, she supported therapeutic programs aimed at enhancing the well-being of children with disabilities. This experience adds to her diverse professional background.
Career Progression
Nichola Markham's career progression includes a transition from hospitality roles to customer success. Before her current position at Achievers, she worked as a Sales Development Representative from 2021 to 2022. Her varied experiences across different sectors demonstrate her adaptability and growth in her professional journey.