Acqueon
Acqueon offers a comprehensive suite of products and solutions for various industries, integrating with leading Contact Center, CCaaS, CRM, and EHR providers to enhance customer engagement, compliance, and revenue outcomes.
Products
Acqueon offers a diverse range of products tailored to meet various business needs. Key products include Acqueon Campaigns, an omnichannel campaign manager with built-in compliance; Acqueon Compliance, aimed at ensuring regulatory adherence; Acqueon Dialer, for efficient call operations; Acqueon Outreach, enhancing customer engagement; and Acqueon Patient Assist, specifically designed for managing patient lifecycle. Additional products such as Acqueon Workspace, Acqueon Connectors, Acqueon Summarize, Acqueon Guidance, and Acqueon Coaching provide comprehensive solutions for different aspects of customer interaction, from agent experience and telephony integration to automated call summaries and real-time coaching.
Industries Served
Acqueon provides tailored solutions for a wide array of industries. In the financial sector, it serves Banking & Financial Services and Mortgage & Lending. For healthcare, it offers specialized tools for both Healthcare Providers and Healthcare Payors. Additionally, Acqueon supports Government—Citizen Engagement, helping public sector organizations improve their outreach and engagement with citizens. These solutions are aimed at enhancing revenue generation, engagement, and compliance across various sectors.
Integrations
Acqueon integrates with leading Contact Center, CCaaS, CRM, and EHR providers to ensure seamless operation and enhanced functionalities. Notable integrations include Amazon Connect, Avaya, Cisco Contact Center, Five9, Genesys Cloud CX, NICE CXone, Twilio Flex, UJET, and Zoom. These integrations are designed to optimize inbound and outbound telephony, streamline CRM and EHR workflows, and offer a unified agent experience. Specific integrations like Acqueon Connectors enable efficient telephony operations with CRM systems such as Salesforce and EHR systems like Epic.
Partner Ecosystem
Acqueon has cultivated a robust and fast-growing partner ecosystem, extending its capabilities and market reach. The company has been recognized as an Amazon Connect Ready Partner and has expanded its partnership with Five9 to deliver advanced, enterprise-level outbound campaign management and compliance solutions. This ecosystem is pivotal in providing comprehensive and scalable solutions to its clients, enhancing both functionality and customer experience.
AI and Analytics Capabilities
Acqueon leverages advanced AI and analytics to drive better business outcomes. Its capabilities include AI-powered real-time agent guidance and coaching, which helps improve agent performance and customer satisfaction. Analytics features such as Best Time to Call, Best Channel to Use, and Propensity-to-Pay models enable organizations to optimize their outreach efforts. These tools are integral to maximizing revenue generation, enhancing customer engagement, and ensuring effective and compliant operations.