Daniel Stiffler, E MBA
About Daniel Stiffler, E MBA
Daniel Stiffler is a Manager of Customer Success at Acquia, with a background in higher education and communication. He has over two decades of experience in various roles, including positions at Washington University in St. Louis and St. Louis College of Pharmacy, where he implemented innovative strategies and led initiatives that improved organizational effectiveness.
Work at Acquia
Daniel Stiffler has been serving as the Manager of Customer Success at Acquia since 2021. In this role, he focuses on enhancing customer satisfaction and retention. He leads cross-functional partnerships across various departments, including product, support, marketing, sales, and business operations. His efforts are directed towards achieving renewal targets and improving overall customer success. Stiffler has developed operating playbooks and processes that have significantly increased customer retention and product value.
Previous Experience in Higher Education
Before joining Acquia, Daniel Stiffler had an extensive career in higher education. He worked at St. Louis College of Pharmacy from 2000 to 2021, where he held multiple positions, including Director of Financial Aid and Associate Registrar for Advising and Special Programs. During his tenure, he generated 60% of annual operating revenue by authoring policies and establishing growth strategies. Additionally, he served as Associate Director of Undergraduate Academic Advising & Student Services at Washington University in St. Louis from 2008 to 2010.
Education and Expertise
Daniel Stiffler holds a Master of Business Administration with an Executive MBA from the University of Missouri-Columbia. He also earned a Master of Arts in Communication with an emphasis in Organizational and Mass Communication from the University of Missouri-Saint Louis. His undergraduate studies culminated in a Bachelor of Arts in Communication Studies from Fontbonne University. His educational background supports his expertise in communication and organizational management.
Innovative Strategies and Change Management
Throughout his career, Daniel Stiffler has been involved in innovative strategies aimed at capturing new demographics. His work led to divisional reorganization and change management initiatives, particularly during his time at Washington University in St. Louis. He has advanced a data-driven culture within organizations, aligning customer and organizational objectives through effective forecasting and resource advocacy.