Victoria San Román
About Victoria San Román
Victoria San Román serves as the Manager of Learning Services at Acquia, where she has worked since 2021. With a background in curriculum development and hospitality management, she leads a team focused on creating effective training materials aligned with company goals.
Work at Acquia
Victoria San Román has been serving as the Manager of Learning Services at Acquia since 2021. In this role, she plays a crucial part in evaluating and reporting the business impact of learning materials, ensuring they align with the company's goals. She leads a team of curriculum managers and coordinates with stakeholders and subject matter experts to design effective training materials. Prior to her current position, she held various roles at Acquia, including Senior Curriculum Manager, Customer Onboarding Manager, and Account Manager, contributing to her extensive experience in learning services and customer engagement.
Education and Expertise
Victoria San Román studied Hospitality Administration at Boston University, where she earned a Bachelor of Science degree from 2007 to 2011. Her educational background has provided her with a solid foundation in hospitality management, which she has applied throughout her career in various roles within the hospitality and technology sectors. Her expertise includes curriculum development, employee training, and customer onboarding processes, particularly for Drupal and Acquia products.
Background
Victoria San Román began her career in the hospitality industry, working at Four Seasons Hotels and Resorts in various capacities, including Housekeeping Intern, Operations Manager in Training, and Hotel Assistant Manager. She transitioned to the technology sector by joining Acquia, where she has held multiple positions since 2015. Additionally, she has experience working at Eastern Bank and InterContinental Hotels Group, where she developed customer service skills that have been beneficial in her subsequent roles.
Achievements
In her role at Acquia, Victoria San Román developed a comprehensive product training curriculum for Drupal and Acquia products. This initiative enhanced both internal employee enablement and customer onboarding processes. She is responsible for designing processes and tools for curriculum development that cater to diverse audiences, demonstrating her commitment to effective learning solutions.