Jeffrey Coleman
About Jeffrey Coleman
Chief Customer Officer at Act-On
Jeffrey Coleman serves as the Chief Customer Officer at Act-On. In this role, he is dedicated to representing Act-On's customers across the organization. He ensures that the perspectives, outcomes, and experiences of customers are central to the company's day-to-day decision-making processes. His responsibilities include advocating for customer needs, improving customer satisfaction, and driving customer-centric strategies.
Leadership in Customer Experience
Jeffrey Coleman leads Act-On's efforts to prioritize customer experience in all aspects of its operations. By integrating customer insights into the company's strategies, Coleman works to enhance the overall customer journey. His leadership aims to create stronger relationships with customers and ensure that their feedback directly influences product development and service delivery.
Customer-Centric Strategies
As Chief Customer Officer, Jeffrey Coleman focuses on developing and implementing customer-centric strategies at Act-On. This involves continuously gathering customer feedback and using it to inform business decisions. Coleman's role is crucial in aligning the company's objectives with customer expectations, thereby fostering loyalty and long-term engagement.