Tim Hole
About Tim Hole
Tim Hole is a Learning Experience Specialist at ActiveCampaign, where he focuses on enhancing customer education through workshops and guides. He has extensive experience in customer support and enablement, having worked at notable companies including Apple and FileMaker Inc.
Work at ActiveCampaign
Tim Hole currently serves as a Learning Experience Specialist at ActiveCampaign, a position he has held since 2023. Prior to this role, he worked as a Senior Customer Enablement Specialist from 2022 to 2023 and as a Product Specialist from 2018 to 2020. His responsibilities include moderating and presenting Global Marketing Team sessions, writing customer strategy and how-to guides for the ActiveCampaign website, and organizing in-person workshops. He conducts 4-5 virtual workshops each week, focusing on email marketing, sales and marketing automation, and CRM for clients and partners.
Previous Experience at Apple
Tim Hole has extensive experience with Apple, where he worked in various customer support roles. He served as a Customer Support Advisor for 11 months in Sydney, Australia, from 2017 to 2018. Before this, he was a Customer Support/Success representative for the APAC region from 2014 to 2017, also based in Sydney. His roles involved assisting customers and ensuring their satisfaction with Apple products and services.
Career at FileMaker Inc.
Tim Hole worked at FileMaker Inc., an Apple subsidiary, from 2014 to 2017 as a Customer Support/Success representative for the APAC region. His role involved providing support to customers and contributing to their success with FileMaker products. This position helped him develop skills in customer engagement and support.
Education and Expertise
Tim Hole studied at TAS The Armidale School, where he completed his Higher School Certificate (HSC) from 1999 to 2006. His educational background laid the foundation for his career in customer support and learning experience design. He has developed expertise in customer enablement, marketing automation, and workshop facilitation throughout his professional journey.
Client Services Experience
Before joining ActiveCampaign, Tim Hole worked at CareerOne.com.au as a Client Services Representative and Account Executive from 2010 to 2014. In this role, he was responsible for managing client relationships and ensuring their needs were met. He also worked as a Business Markets Adviser at Three from 2008 to 2010 in Glasgow, United Kingdom, where he provided support to business clients.