ActivEngage
ActivEngage provides a range of messaging services and innovative solutions for the automotive industry, focusing on real human interactions and serving over 14,000 dealers since 2007.
Services
ActivEngage offers a variety of messaging services including live messaging, managed messaging, and co-managed messaging. The company's managed messaging service features dealer-specific details, automotive expertise, and chat optimization, while their co-managed messaging service offers flexible support modes such as standby, race-to-chat, and afterhours coverage. ActivEngage emphasizes real human interactions by employing customer engagement experts, rather than chatbots, to enhance customer experience.
Innovative Solutions
ActivEngage provides several innovative solutions designed to enhance customer engagement and dealership operations. These solutions include Flip2txt, which allows customers to transition from a phone call to a text conversation seamlessly. The MyDrive Experience offers shareable video test drives, while ServiceConnect integrates with automotive scheduling software like XTime Schedule, DealerSocket, and TimeHighway to manage service appointments. Additionally, ActivTarget Behavioral Ads deliver behaviorally driven ads, and Video Assist enables live video assistance within their messaging console.
Integrations
ActivEngage integrates with numerous platforms, enhancing its service offerings. Key integrations include Cox Automotive, Dealer.com, Autotrader, Kelley Blue Book, and various digital retailing platforms. These partnerships ensure that ActivEngage's solutions are seamlessly embedded within the automotive industry's digital ecosystem, facilitating smooth and effective operations for dealerships.
Company History
Established in 2007, ActivEngage has positioned itself as a leader in automotive live chat services. Over the years, the company has grown to serve more than 14,000 automotive dealers, providing them with advanced messaging solutions and customer engagement services. ActivEngage prides itself on delivering a stable and scalable technology platform with a 99.97% uptime, ensuring reliable performance for its clients.
Community Initiatives
ActivEngage partners with various organizations to support community initiatives and charitable causes. By engaging in these activities, the company demonstrates its commitment to corporate social responsibility and its dedication to making a positive impact beyond the automotive industry.