Dilip Kulasingam
About Dilip Kulasingam
Dilip Kulasingam serves as the VP of Customer Success & Support at ACTO, where he has worked since 2021. With over 15 years of leadership experience in customer success and a strong background in technology, he has held various roles in notable companies across multiple sectors.
Work at ACTO
Dilip Kulasingam has served as the Vice President of Customer Success & Support at ACTO since 2021. In this role, he is responsible for overseeing customer success initiatives and support operations. His leadership contributes to enhancing customer experiences and ensuring satisfaction within the organization. ACTO is based in Toronto, Ontario, Canada, where Kulasingam continues to apply his extensive experience in customer service delivery.
Previous Experience in Customer Success
Prior to his current role, Kulasingam held several positions in customer success across various companies. He worked at HomeStars as VP of Customer Success for 11 months in 2020-2021. Before that, he served as Director of Customer Success at Vena Solutions from 2014 to 2018. His career also includes a role as Services Manager at Vena Solutions from 2012 to 2014 and as Customer Success Manager at Panorama Software from 2006 to 2009.
Education and Expertise
Dilip Kulasingam holds a Bachelor of Applied Science in Computer Engineering from the University of Ottawa. He furthered his education by earning a Master of Business Administration (M.B.A.) from the Rotman School of Management at the University of Toronto, completing his studies in 2017. His educational background supports his expertise in customer success, leadership, and technology.
Leadership and Skills
With over 15 years of leadership experience, Kulasingam specializes in scaling teams at startups and implementing change management and digital transformation initiatives. He has managed Fortune 500 accounts across various sectors, including management consulting, banking, retail, commercial real estate, and software. His skills include attention to detail and problem-solving, which contribute to effective execution in customer success roles.
Career Progression
Dilip Kulasingam's career began as a Technical Analyst at GE IT Solutions from 2003 to 2005. He then transitioned to a Consulting Engineer role at Panorama Software for one year before moving into customer success management. His career trajectory includes significant positions that demonstrate his growth and commitment to enhancing customer experiences through leadership and strategic initiatives.