Gwenydd Way
About Gwenydd Way
Gwenydd Way is a Technical Account Team Manager with extensive experience in technical account management and process improvement. Currently employed at ActZero.ai, she has held various roles in the technology sector, demonstrating strong leadership and communication skills throughout her career.
Current Role at ActZero
Gwenydd Way serves as the Technical Account Team Manager at ActZero.ai since 2021. In this role, she is responsible for overseeing the technical account management team, ensuring that client needs are met effectively. Her focus includes aligning team efforts with organizational goals and maintaining high standards of service delivery.
Previous Experience at Redapt Inc
Prior to her current position, Gwenydd worked as a Technical Account Manager at Redapt Inc from 2019 to 2021 in Bellevue, WA. During her tenure, she managed client accounts and facilitated technical support, contributing to the overall client satisfaction and service efficiency.
Background in Technical Support and Management
Gwenydd has extensive experience in technical support and management roles. She worked at White Glove Technologies/mindShift Technologies as a Systems Analyst/Technical Customer Support II from 2011 to 2016. Additionally, she held positions at Convergys as a Team Leader and at Multimedia Games as a Senior NOC Analyst, where she developed her skills in team leadership and technical troubleshooting.
Education and Qualifications
Gwenydd studied at Kaplan University, where she earned a degree in Criminal Justice/Forensic Psychology from 2006 to 2010. This educational background complements her technical expertise and enhances her communication skills within organizational settings.
Skills in Process Improvement
Gwenydd is recognized for her ability to identify the need for process improvements and implement effective solutions. Her strong background in process refinement contributes to increased efficacy and improved business outcomes. She excels in coordinating multiple projects, ensuring alignment with milestones and budgets.