Ravi Verma
About Ravi Verma
Ravi Verma is a Technical Support Analyst with extensive experience in IT support roles across various organizations in Edmonton, Alberta. He has a background in Information Technology and possesses strong skills in VoIP systems and Microsoft 365 administration.
Work at ActZero
Ravi Verma currently serves as a Technical Support Analyst at ActZero.ai, a position he has held since 2022. In this role, he is responsible for providing technical support and troubleshooting assistance to clients. His expertise in IT support contributes to the efficiency of the company's operations. He utilizes his skills in managing various IT systems to enhance customer satisfaction and streamline support processes.
Previous Employment Experience
Before joining ActZero.ai, Ravi Verma accumulated extensive experience in IT support roles across several organizations. He worked at Catalyst Network Solutions as a Service Desk Analyst for three months in 2019. He then transitioned to Alberta Health Services as IT Customer Support 2 from 2021 to 2022. Additionally, he served as an Information Technology Coordinator at Union Tractor Ltd. from 2020 to 2022. His earlier role included working as a Service Desk Analyst at Horizon North Logistics Inc. from 2018 to 2019 and as a Tech Services Specialist at Staples Canada from 2017 to 2018.
Education and Expertise
Ravi Verma has a solid educational background in Information Technology. He studied at VVP Engineering College in India, where he earned a Bachelor's degree in Engineering. He also attended the Bhaskaracharya Institute For Space Applications and Geo-Informatics, where he completed a trainee program in Information Technology. His education has equipped him with the skills necessary to excel in various IT support roles.
Technical Skills and Specializations
Ravi Verma possesses strong technical skills in managing VoIP systems, including Polycom, Mitel, and Vonage. He has expertise in on-premise phone solutions, specifically with PBX Unified-Panasonic and KX-TVM maintenance console. Additionally, he is proficient in managing Microsoft 365, Exchange admin center, and Skype for Business Online Admin. His attention to detail is evident in his planning and implementation of changes in IT infrastructure.
Knowledge Management and Documentation
In his roles, Ravi Verma has contributed to knowledge management by writing knowledge-based articles for the IT team. These articles enhance internal documentation and support processes, ensuring that team members have access to up-to-date information. His commitment to improving documentation reflects his understanding of the importance of effective communication in IT support.