Yael Shasha
About Yael Shasha
Yael Shasha Vice President of Customer Experience
Yael Shasha serves as the Vice President of Customer Experience. In this role, she is responsible for overseeing multiple customer-facing teams, including Threat Hunting and Customer Service. Her leadership aims to enhance the overall customer experience through effective management of these critical functions. Yael brings strategic oversight to her teams in order to optimize their responsiveness and adaptability to customer needs.
Yael Shasha's Expertise in Leading Operations and Business Transformation
Yael Shasha has over 10 years of experience in leading operations teams and spearheading business transformation initiatives. Throughout her career, she has worked with multiple Fortune 500 companies, guiding them through complex operational challenges and transformations. Her expertise spans across designing and implementing efficient processes that align with corporate goals and drive measurable improvements in performance and customer satisfaction.
Yael Shasha's Role in Meta’s TLV Office
Yael Shasha played a pivotal role at Meta’s TLV office, where she established an operations organization aimed at addressing integrity processes and community standards. This initiative was focused on emerging-market products such as Facebook Lite, Internet.org, and Express Wi-Fi. Her work ensured that these products adhered to high standards of integrity and community engagement, facilitating their adoption in emerging markets. By leading these key projects, Yael contributed to Meta's broader mission of connecting the world.
Yael Shasha's Leadership in Customer-Facing Teams
In her capacity as Vice President of Customer Experience, Yael Shasha is responsible for leading multiple customer-facing teams. These include Threat Hunting and Customer Service. Her leadership ensures these teams operate efficiently and effectively, addressing customer concerns swiftly and maintaining high standards of service. By driving these teams, Yael helps the organization stay responsive to its customer base, thereby improving customer satisfaction and loyalty.