Andrew Pyne
About Andrew Pyne
Andrew Pyne serves as the Senior Director of Customer Success at ACV Auctions, a position he has held since 2022. With extensive experience in customer service and operations, he has significantly improved employee retention and client satisfaction throughout his career.
Work at ACV Auctions
Andrew Pyne has been serving as the Senior Director of Customer Success at ACV Auctions since 2022. In this role, he focuses on enhancing customer satisfaction and retention through strategic initiatives. His leadership contributes to the company's mission of transforming the automotive auction industry. Based in Buffalo, New York, he has been instrumental in developing customer success strategies that align with the company's growth objectives.
Previous Experience in Customer Service Management
Prior to joining ACV Auctions, Andrew Pyne held several significant positions in customer service management. He worked at ClientLogic as the Contact Center and Client Services Director from 1995 to 2001. He then served as the Director of Customer Service at Harlequin Enterprises Ltd from 2001 to 2017. His extensive experience includes leading teams and implementing systems that improve customer service operations.
Leadership and Team Development
Andrew Pyne has demonstrated strong leadership skills throughout his career. He developed a site organization from the ground up at ClientLogic, focusing on recruiting, hiring, onboarding, and developing associates. This initiative led to an improvement in employee retention by over 40%. Additionally, he led the startup of the first satellite office and contact center, which expanded to over 500 employees within 2.5 years.
Education and Academic Background
Andrew Pyne studied at the State University of New York College at Buffalo, where he earned a Bachelor of Arts in Elementary Education. He also attended New England College, where he studied Theatre and achieved a Bachelor of Arts. His educational background provides a foundation for his skills in communication and team management.
Achievements in Client Services
In his role as VP of Client Service Operations at Strategic Financial Solutions NY from 2017 to 2021, Andrew Pyne improved service results by over 75% and client retention by 30%. He managed a team that grew by 300%, resulting in significant cost savings of $1.2 million. His efforts in creating specialized teams and implementing systems like Salesforce and Verint have enhanced client satisfaction metrics.