Ashley Alexandre
About Ashley Alexandre
Ashley Alexandre serves as an Arbitration Administrator for Major Accounts at ACV Auctions, where she has worked since 2019. With a diverse background in real estate, customer service, and fitness, she effectively collaborates with teams to enhance processes and improve client experiences.
Current Role at ACV Auctions
Ashley Alexandre currently serves as an Arbitration Administrator for Major Accounts at ACV Auctions, a position she has held since 2019. In this role, she schedules virtual monthly meet-ups with the Major Accounts team to address pain points and implement new procedures. She collaborates closely with Major Account Managers and Strategic Account Executives to ensure a seamless experience for high-level Dealer Partners. Ashley also worked with the Product Management Team to develop the 'Arbitration Intake Form', which enhances customer ability to upload evidence on demand. Her performance consistently exceeds key performance indicators set by the Management Team.
Previous Experience in Real Estate
Ashley Alexandre has extensive experience in the real estate sector, having worked at Cash Realty & Auctions from 2010 to 2018. During her eight years there, she held multiple roles including Auction Manager, Marketing Manager, and Real Estate Agent. Her responsibilities included managing auctions and marketing properties in the Buffalo/Niagara, New York area. She briefly worked as a Real Estate Agent at Cash Realty & Auctions from 2017 to 2018. This background provided her with a solid foundation in real estate operations and customer service.
Education and Certifications
Ashley Alexandre studied at Buffalo State University, where she earned a Bachelor of Fine Arts in Interior Design from 2003 to 2007. Prior to that, she attended West Seneca West Senior High, achieving a Regents Diploma while studying English and Art from 1998 to 2001. Additionally, she obtained certification as a Personal Trainer from the National Academy of Sports Medicine in 2013. This diverse educational background supports her multifaceted career in both real estate and customer service.
Early Career and Customer Service Experience
Before her current role and extensive experience in real estate, Ashley Alexandre worked in various customer service positions. She served as a Customer Service Representative at Verizon Wireless for ten months in 2010. Additionally, she worked as a Front Desk Concierge and Spinning Instructor at Hive Lifespan Center from 2013 to 2014. Earlier in her career, she also held the position of Market Development Admin at Ingram Micro from 2008 to 2009. These roles contributed to her strong customer service skills and ability to thrive in fast-paced environments.