Ryan Haynes
About Ryan Haynes
Ryan Haynes is a Helpdesk Administrator Tier III with extensive experience in IT support and animation. He has worked for notable companies such as Apple and ACV Auctions, and has a strong background in character animation and software implementation.
Work at ACV Auctions
Ryan Haynes currently works at ACV Auctions as a Helpdesk Administrator Tier III. He has held this position since 2023 and is responsible for providing technical support and troubleshooting solutions for hardware and software issues. Prior to this role, he served as a Help Desk Administrator II at ACV Auctions from 2021 to 2023. In this capacity, he analyzed ticket volume in Zendesk weekly to identify opportunities for workflow improvement and ticket volume reduction. He also organizes and leads monthly field team meetings to discuss best practices and updates on Helpdesk and IT initiatives.
Previous Experience at Apple
Ryan Haynes has extensive experience working at Apple, where he held multiple roles over a span of 12 years. He worked as a Product Specialist from 2009 to 2021, and prior to that, he served as a BackStage Operations Specialist from 2007 to 2015. In addition, he gained experience in quality assurance as a UAT Retail Systems QA for one month in 2019 and as Apple Media Products QA for three months in 2021. These roles contributed to his expertise in customer service and technical support.
Animation Career Background
Ryan Haynes has a background in animation, having worked as an Animator at various companies. He was employed at iAnimate.net from 2014 to 2014 and at Gamma Minus UG from 2018 to 2019. Additionally, he worked as an Animator at Full Sail Real World Education from 2004 to 2007 and briefly at Phoenix Online Studios in 2010. His animation skills were further developed through his studies at iAnimate, where he focused on advanced character animation and game animation.
Education and Training
Ryan Haynes holds a Bachelor of Arts degree in Computer Animation from Full Sail University, which he completed from 2004 to 2007. He also studied at iAnimate.net, where he achieved qualifications in advanced character animation and game animation between 2012 and 2015. This educational background has equipped him with the necessary skills for both his animation and technical support roles.
Technical Support Skills
In his current role and previous positions, Ryan Haynes has developed strong technical support skills. He supports various departments by troubleshooting hardware and software issues, both in-office and in the field. His ability to analyze ticket volume and lead team meetings demonstrates his commitment to improving workflow and enhancing the efficiency of IT initiatives.