Ryan Shields
About Ryan Shields
Ryan Shields is a Help Desk Administrator at ACV Auctions, with a background in digital communication and multimedia. He has experience in customer service and production roles, having worked at Best Buy, Company 3, and Method Studios.
Current Role at ACV Auctions
Ryan Shields serves as a Help Desk Administrator at ACV Auctions, a role he has held since 2021. Based in Buffalo, New York, he is responsible for providing technical support and assistance to users within the organization. His position involves troubleshooting issues, managing help desk inquiries, and ensuring smooth operational workflows. Ryan's experience in customer service and technical support contributes to his effectiveness in this role.
Previous Experience in Customer Service
Before joining ACV Auctions, Ryan Shields worked at Best Buy as a Camera Specialist and Customer Service Associate from 2012 to 2013 in the Greater New York City Area. In this role, he engaged with customers, provided product knowledge, and assisted in sales. Following his time at Best Buy, he transitioned to Company 3 as Client Services from 2013 to 2014, where he further developed his customer service skills.
Experience in Visual Effects and Editing
Ryan Shields has extensive experience in the production and post-production industry, particularly in visual effects. He worked at Method Studios from 2014 to 2021 as an Assistant VFX Editor and VFX Assistant. During this seven-year period in New York, he gained hands-on experience in various capacities, contributing to projects that required a keen understanding of digital video production and editing.
Educational Background in Digital Communication
Ryan Shields studied Digital Communication and Media/Multimedia, earning an Associate's degree from Jamestown Community College in 2007. He continued his education at the State University of New York College at Fredonia, where he achieved a Bachelor's degree in Communication in 2010. His academic background provided him with a solid foundation in digital media, which he has applied throughout his career.
Diverse Skill Set in Production
Throughout his career, Ryan Shields has gained unique opportunities to learn new skills and take on unexpected roles, particularly during his tenure at Method Studios. His background in digital video production and editing, with a focus on documentary production, has equipped him with a diverse skill set that enhances his contributions to the projects he undertakes.