Sarah B.
About Sarah B.
Sarah B. is a Senior Usability Researcher at ACV Auctions, where she focuses on enhancing operational efficiency and bridging insights between teams. She has a diverse background in customer relations and user experience research, with previous roles at companies such as Xerox and Drop.
Work at ACV Auctions
Sarah B. has been employed at ACV Auctions as a Senior Usability Researcher since 2021. In this role, she focuses on enhancing user experience by conducting usability research and analyzing user interactions. She collaborates with various internal teams, including product, design, and customer support, to align qualitative insights with business objectives. Her work aims to improve processes and ensure operational efficiency.
Previous Employment History
Prior to her current position, Sarah B. held various roles in different organizations. She worked at Drop as a User Experience Researcher from 2020 to 2021, and as a Customer Support Associate from 2019 to 2020. Before that, she was a Customer Relations Specialist at Xerox from 2014 to 2019. Sarah also has experience in customer service and accounts receivable from her time at Alternative Beauty Services Ltd. in 2009 and 2010.
Education and Expertise
Sarah B. earned her Master's degree in English Literature from the University of Victoria, where she studied from 2011 to 2013. She also holds a Bachelor of Arts degree in English Language and Literature from Queen's University, completed from 2007 to 2011. Her academic background provides her with strong analytical and storytelling skills, which she applies in her usability research.
Background in Customer Service
Sarah B. has a solid background in customer service, having worked in various roles that required direct interaction with clients. Her experience includes positions as a Customer Service Representative at Alternative Beauty Services Ltd. and as a Customer Relations Specialist at Xerox. These roles have equipped her with skills in communication and problem-solving, essential for understanding user needs.
Focus on User Experience and Process Improvement
In her professional endeavors, Sarah B. emphasizes the importance of user experience and process improvement. She combines thorough analysis with storytelling to create impactful user narratives. Her work aims to connect current realities with future possibilities, ensuring that user insights are integrated into business strategies.