Ada
Ada is an AI-powered customer service automation platform that automates up to 75% of customer inquiries and supports over 50 languages, serving industries such as Ecommerce, FinTech, SaaS, and Gaming.
Services
Ada offers an AI-powered customer service automation platform that helps businesses automate up to 75% of customer inquiries. The platform supports over 50 languages and enables automation across web, SMS, and social channels. Additionally, Ada provides voice automation for handling phone inquiries. Businesses can utilize the platform for onboarding, measuring, and coaching AI agents, which drives continuous improvement through AI interaction insights and coaching tools.
Industries Served
Ada serves a variety of industries, including Ecommerce, FinTech, SaaS, and Gaming. The platform helps businesses in these sectors save time, money, and resources by automating customer service operations. Through its advanced AI capabilities, Ada addresses the specific needs of these industries, enabling efficient and effective customer service interactions.
Recognition and Awards
Ada has received numerous accolades for its innovative AI solutions. Notably, it has been recognized as a Conversational AI Wave Challenger by Forrester. The company also featured in Deloitte's Technology Fast 500, Fast Company's Next Big Things in Tech, and Globe & Mail's Top Growing Companies. These recognitions underscore the company's impact and leadership in the AI-powered customer service automation space.
Customer Success Stories
Ada has a track record of delivering significant value to its clients, with over 350+ success stories. For instance, the platform achieved a 2x increase in Automated Resolution Rate for Wealthsimple, generated $2.7 million in annual savings for IPSY, and delivered a 5x ROI within 12 months for Wave. These case studies highlight the platform's effectiveness in resolving customer inquiries and generating cost savings.
Features and Tools
Ada provides a range of features and tools designed to enhance customer service automation. These include a generative AI toolkit for customer service leaders, tools for onboarding, measuring, and coaching AI agents, and resources like case studies and customer stories. The platform identifies opportunities for improvement in automated conversations through its measurement tools and offers continuous improvement guidance and coaching using AI.