Roopam Sethi
About Roopam Sethi
Roopam Sethi is an Assistant Manager at Adda247, where he has worked since 2018. He has a diverse background in customer service and team leadership, having held various roles at companies such as Serendipity Infolabs and Knowlarity.
Work at Adda247
Roopam Sethi has been employed at Adda247 as an Assistant Manager since 2018. In this role, Sethi has implemented process improvement initiatives aimed at enhancing customer satisfaction and increasing the Net Promoter Score (NPS). Sethi is responsible for managing customer post-purchase complaints within the edu-tech sector. Additionally, Sethi has generated and presented several monthly and weekly reports on customer complaints to align organizational goals with customer satisfaction. Sethi also managed sales for one year by leveraging upselling opportunities during incoming phone calls and utilized various customer touchpoints, including Phone, Chat, Email, and social media platforms, to ensure effective customer service operations.
Previous Work Experience
Prior to joining Adda247, Roopam Sethi held various positions in different organizations. Sethi worked at Serendipity Infolabs Pvt. Ltd (Taxiforsure) in multiple roles, including Senior Executive, Subject Matter Expert, and Team Lead from 2013 to 2016. Sethi also served as a Counselor at Medicover from 2016 to 2018 and as a Team Leader at Knowlarity - Cloud Communications for six months in 2018. Earlier in the career, Sethi worked as a Process Associate at InterGlobe Technologies for three months in 2012.
Education and Expertise
Roopam Sethi studied at KIIT World School. The educational background has contributed to Sethi's expertise in customer service and management. Sethi's experience across various roles has equipped Sethi with skills in process improvement, customer satisfaction, and team leadership, particularly in the edu-tech sector.
Leadership and Team Management
In the role at Adda247, Roopam Sethi has led the hiring process for the customer service team. This involved focusing on team selection and mentoring to promote employee growth. Sethi's leadership skills have been essential in building a competent team capable of addressing customer needs effectively.