Naomi Powell
About Naomi Powell
Naomi Powell is an IT Support Technician with extensive experience in helpdesk roles, currently employed at Microsoft since 2018. She has a background in computer support and has studied at East Carolina University and Dallas County Community College.
Work at Addison Group
Naomi Powell has been employed at Addison Group as an IT Support Technician since 2019. In this role, she provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Her responsibilities include troubleshooting problems, guiding users through step-by-step solutions, and ensuring that IT systems operate efficiently.
Current Role at Microsoft
Naomi Powell has worked at Microsoft as a Helpdesk Employee since 2018. In this position, she assists users by resolving technical issues and providing support for various software and hardware products. Her role involves diagnosing problems, offering solutions, and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.
Previous Experience in IT Support
Prior to her current roles, Naomi Powell worked at several organizations in IT support positions. She served as a Remote Services Technician at Support.com from 2013 to 2014, where she provided remote assistance to clients. Additionally, she worked as a Tier 2 Helpdesk Technician at TEKsystems from 2016 to 2018, handling more complex technical issues and escalating problems as necessary.
Educational Background
Naomi Powell studied at East Carolina University for one year from 2010 to 2011. She later attended Dallas County Community College from 2017 to 2020, completing a three-year program. Her education has equipped her with the foundational knowledge and skills necessary for her career in IT support.
Early Work Experience
Naomi Powell's early work experience includes a brief position as Trading Post Staff with the Boy Scouts of America in 2013. This role involved assisting with the operations of the trading post, providing customer service, and managing inventory for the organization.