Jessie Alberto
About Jessie Alberto
Jessie Alberto serves as the Director of Client Support & Retention at Adentro, where he focuses on fostering strong relationships with clients and partners. With over 10 years of experience in SaaS and account management, he emphasizes customer satisfaction and team leadership.
Current Role at Adentro
Jessie Alberto serves as the Director of Client Support & Retention at Adentro, a position held since 2023. In this role, Jessie is responsible for overseeing client support operations and retention strategies. The focus is on fostering strong relationships with clients and partners to facilitate organizational growth and scalability. Jessie leads a team of customer-focused professionals dedicated to delivering exceptional service and value to clients.
Previous Experience at Adentro
Prior to the current role, Jessie Alberto worked at Adentro in various capacities. From 2022 to 2023, Jessie was the Senior Manager of Client Support, where responsibilities included managing client support initiatives. Earlier, Jessie held the position of Manager of Client Support from 2021 to 2022 and worked as a Client Specialist from 2020 to 2021. This progression reflects a commitment to enhancing client experiences and support services within the organization.
Professional Background
Jessie Alberto has a diverse professional background with over 10 years of experience in SaaS and account management. Previous roles include Client Services Manager at Pride Products Distributors LLC from 2011 to 2015, Senior Account Coordinator at Vantage Apparel from 2006 to 2010, and Enterprise Support Specialist at Splash from 2017 to 2020. These positions contributed to Jessie's expertise in customer success, process improvement, and leadership.
Core Competencies and Values
Jessie Alberto's core competencies include customer success, process improvement, leadership, and mentoring. These skills are complemented by a strong commitment to values such as integrity, collaboration, and innovation. This combination of competencies and values supports Jessie's mission to enhance client relationships and drive customer satisfaction.
Leadership and Team Management
In the role of Director of Client Support & Retention, Jessie Alberto leads a team focused on delivering exceptional service to clients. The leadership approach emphasizes customer satisfaction, retention, and loyalty. By mentoring team members and fostering a collaborative environment, Jessie aims to improve overall client experiences and support the organization's growth objectives.