Emmanuel M.
About Emmanuel M.
Emmanuel M. serves as the Global Head of Customer Success at Adenza, bringing extensive experience in client services and customer success across various financial technology firms. He has a strong background in managing multimillion-pound engagements and advocating for measurable operational KPIs.
Current Role at Adenza
Emmanuel M. serves as the Global Head of Customer Success at Adenza, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. His responsibilities include overseeing customer success strategies and initiatives, aimed at fostering long-term relationships and driving value for clients.
Professional Experience
Emmanuel M. has extensive experience in customer success and client services across various organizations. Before joining Adenza, he worked at Calypso Technology as the Global Head of Customer Success for five years, starting in 2019. He also held significant roles at FIS, where he managed client services and led managed account representatives. His career includes positions at SunGard Financial Systems, Gresham Tech, and Standard Bank Group.
Education and Expertise
Emmanuel M. holds a Bachelor of Science degree in Computer Science and Information Technology Management from the University of South Africa. He also earned a Master of Science in Knowledge and Information System Management from the University of Southampton. His educational background supports his expertise in managing customer success and operational strategies within technology-driven environments.
Achievements in Customer Success
Emmanuel M. has a proven track record of transforming customer success and cloud organizations in both large and small B2B firms. He has managed multimillion-pound engagements across various geographies, coordinating key streams and coaching teams to align with client roadmaps. His advocacy for establishing measurable operational KPIs has contributed to tracking progress and driving continuous improvement in customer success initiatives.
Membership and Professional Affiliations
Since 2020, Emmanuel M. has been a member of Gain Grow Retain, an organization focused on customer success and retention strategies. His involvement in this community reflects his commitment to professional development and collaboration with peers in the customer success field.