Matiss Lacis
About Matiss Lacis
Matiss Lacis is a Customer Success Analyst at Aerones and Co-Founder, CTO of Sepsiscan, with a background in engineering and sales. He has extensive experience in customer feedback management and sales process development.
Work at Aerones
Matiss Lacis has been employed at Aerones as a Customer Success Analyst since 2023. In this role, he is involved in the development of sales processes and manages customer feedback through direct feedback and Net Promoter Score (NPS) evaluations. He also develops client platform presentations, contributing to the overall customer experience and satisfaction.
Current Role at Sepsiscan
Since 2022, Matiss Lacis has served as Co-Founder and Chief Technology Officer (CTO) at Sepsiscan. In this capacity, he plays a key role in the company's technological direction and development, leveraging his expertise in engineering and management.
Previous Experience at PERUZA Automation
Matiss Lacis worked at PERUZA Automation for a total of seven years in various roles, including Sales Engineer, Deputy Head of Sales Department, and briefly as Production Manager. His responsibilities included sales process development and managing customer relations, which provided him with a solid foundation in sales and customer service.
Education and Expertise
Matiss Lacis earned a Bachelor of Medical Engineering and Physics and a Master of Business Administration (MBA) from Rīgas Tehniskā universitāte (Riga Technical University). His educational background in Biomedical/Medical Engineering and Production Engineering and Management equips him with a diverse skill set applicable to his roles in technology and customer success.
Research Experience at University of Latvia
From 2014 to 2021, Matiss Lacis worked as an Assistant Research Scientist at the University of Latvia. This position allowed him to engage in research activities, contributing to his analytical skills and understanding of scientific methodologies.