Andrew Allan
About Andrew Allan
Andrew Allan is a Customer Success Representative at AeroSafe Global and has extensive experience in technical support and telecommunications. He has worked at Xerox in various roles for over 18 years and served in the Royal Air Force as a Telecommunications Technician for 14 years.
Current Role at AeroSafe Global
Andrew Allan serves as a Customer Success Representative at AeroSafe Global, a position he has held since 2020. He is based in Rochester, New York, United States. In this role, he focuses on ensuring customer satisfaction and facilitating effective communication between clients and the company.
Experience at Xerox
Andrew Allan has an extensive career at Xerox, where he has worked in various capacities since 2006. He currently holds the position of Remote Support Engineer, a role he has maintained for 14 years in Webster, NY. His previous roles at Xerox include Training Manager, SmartPress Production Consultant, Customer Education Executive, Senior Engineer, and Engineer, showcasing his diverse skill set and adaptability within the organization.
Background in Telecommunications
Before his tenure at Xerox, Andrew Allan worked as a Telecommunications Technician for the Royal Air Force from 1972 to 1986. This role provided him with foundational skills in telecommunications, which he later applied in various technical positions throughout his career.
Educational Qualifications
Andrew Allan studied at Lancaster College, where he earned a BA in Training & Development from 2002 to 2005. He also attended R.A.F Locking No1 Training School, where he studied Telecommunications Engineering and achieved City and Guilds certification from 1972 to 1974. His educational background supports his roles in training and technical support.
Previous Employment History
In addition to his roles at Xerox and the Royal Air Force, Andrew Allan worked at Serco as a Technician from 1986 to 1990, gaining experience in both the UK and Turkey. He also served as a Training Manager at Xerox from 1992 to 1995. His diverse work history reflects a strong background in technical and customer-focused roles.