Kyle D.
About Kyle D.
Kyle D. serves as the Director of Customer Success at AeroSafe Global, where he focuses on helping small to mid-size businesses leverage cloud technology. He has extensive experience in customer success and management roles across various industries, including biopharma and automotive.
Current Role at AeroSafe Global
Kyle D. serves as the Director of Customer Success at AeroSafe Global, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and ensuring successful project launches within the cold chain logistics sector. His responsibilities include collaborating with clients to understand their needs and providing solutions that leverage cloud technology.
Previous Experience at AeroSafe Global
Before his current role, Kyle D. worked at AeroSafe Global in various capacities. He was an Account Executive for five months in 2023 and served as Customer Success Manager III for one year from 2022 to 2023. His tenure at AeroSafe Global allowed him to develop expertise in customer relations and project management within the biopharma shipping industry.
Background in Automotive Services
Kyle D. has a background in automotive services, having worked at Firestone Complete Auto Care in several managerial roles. He served as Service Manager for five months in 2020 and as Store Manager for eleven months in 2021. Additionally, he was the Manager of Tire Sales for eleven months in 2019, where he gained experience in customer service and operations management.
Education and Technical Expertise
Kyle D. studied at Alfred State College - SUNY College of Technology, where he earned an Associate's degree in Automobile/Automotive Mechanics Technology/Technician from 2005 to 2007. He has developed expertise in utilizing data analytics to predict shipping outcomes, particularly for biopharma companies, enhancing his technical skills in the logistics sector.
Career Focus and Goals
Kyle D. has a career focus on assisting small to mid-size businesses in understanding the value of cloud technology. His experience in customer success and project management positions him to effectively support clients in navigating technological solutions that enhance operational efficiency.