Jay Kleffman
About Jay Kleffman
Jay Kleffman serves as the Senior Vice President of Client Success at Affinitiv, where he leverages his extensive experience in customer success and technical product management. He holds an MBA in Finance from Argosy University and has a background in Computer Science from St. Cloud State University.
Work at Affinitiv
Jay Kleffman currently holds the position of Senior Vice President of Client Success at Affinitiv. He has been with the company since 2023 and operates out of Minneapolis, Minnesota. In this role, he focuses on enhancing client relationships and ensuring customer satisfaction through effective management strategies.
Education and Expertise
Jay Kleffman earned his Master of Business Administration (MBA) in Finance from Argosy University Twin Cities, where he studied from 2007 to 2009. He also holds a Bachelor of Science (B.S.) in Computer Science from St. Cloud State University, which he completed from 1987 to 1995. His expertise includes mapping technical product features to business benefits and financial cost justification modeling, which supports product roadmap development.
Background
Before joining Affinitiv, Jay Kleffman held various leadership roles in customer success and operations. He served as Executive Vice President of Customer Success & Technical Support at Arcserve from 2019 to 2023. His earlier experience includes positions at Brocade and Ironworks Consulting, where he focused on sales operations and operational management.
Achievements
Throughout his career, Jay Kleffman has developed a specialty in web architecture and security, reflecting his technical background. His roles at Arcserve included Vice President of Worldwide Renewals Operations and Vice President of WW Customer Experience and Customer Support, where he contributed to enhancing customer engagement and operational efficiency.
Professional Certifications
Jay Kleffman is Microsoft Certified, demonstrating his recognized proficiency with Microsoft technologies. This certification supports his technical expertise and enhances his ability to lead teams in implementing technology solutions effectively.