Akunna Okorie Tanko
About Akunna Okorie Tanko
Akunna Okorie Tanko serves as the Head of Customer Support at Afriex, where she has worked since 2021. She holds a Master of Science in Economics and has a background in customer support management, having previously worked at QuickCheck Nigeria.
Work at Afriex
Akunna Okorie Tanko has served as the Head of Customer Support at Afriex since 2021. In this role, she focuses on enhancing customer satisfaction ratings and optimizing support processes. Her leadership has contributed to significant improvements in the efficiency of customer support operations. She works remotely from the United States, overseeing a team dedicated to providing high-quality support to Afriex's clients.
Previous Experience at QuickCheck Nigeria
Before joining Afriex, Akunna Okorie Tanko worked as the Customer Support Manager at QuickCheck Nigeria from 2018 to 2021. During her tenure, she implemented transaction monitoring processes to enhance compliance and protect customer data. She played a crucial role in optimizing support processes, achieving a 50% reduction in average response time, and developed training programs that improved first-call issue resolution rates.
Education and Expertise
Akunna Okorie Tanko holds a Master of Science (MS) in Economics from Abia State University, where she studied from 2017 to 2019. She also earned a Bachelor of Science (BSc) in Banking and Finance from the same institution, completing her studies from 2011 to 2015. Her educational background provides her with a strong foundation in economic principles and financial management, which she applies in her professional roles.
Contributions to Customer Experience
Akunna Okorie Tanko has made significant contributions to customer experience in the tech industry. She authored an article focused on building great customer experiences for tech companies, sharing insights and strategies that can enhance customer interactions and satisfaction. Her expertise in customer support and experience design is evident in her initiatives and leadership roles.