Alana Galea
About Alana Galea
Alana Galea is an experienced Account Associate currently working at Afterpay and Miele in Melbourne, Australia. She has nearly 15 years of experience in customer care and dispute resolution, having held various roles in notable companies such as The Cheesecake Shop, Bakers Delight, and Target.
Current Role at Afterpay
Alana Galea currently serves as an Account Associate at Afterpay, a role she has held since 2021. In this position, she is responsible for managing client accounts and ensuring effective communication between merchants and the company. Her experience in customer care and dispute resolution contributes to her ability to handle various client needs efficiently.
Previous Experience at Afterpay
Before her current role, Alana worked at Afterpay as part of the Merchant Admin Team from 2017 to 2021. During this four-year tenure, she gained valuable insights into merchant operations and customer service, enhancing her skills in account management and support.
Background in Customer Service
Alana has nearly 15 years of experience in customer care and dispute resolution. Her career includes roles at Momentum Energy as a Customer Care Representative, where she was recognized for exceptional customer service. She also worked at Target for eight years, where she developed skills in managing difficult customer conversations and locating products.
Education and Training
Alana studied at Kangan Institute, where she completed a Certificate III in Retail Supervision in 2004. This educational background provided her with foundational knowledge in retail management and customer service, which she has applied throughout her career.
Experience in Product Demonstration
Since 2021, Alana has also been working as a Product Demonstrator at Miele in Melbourne, Victoria. In this role, she showcases products to potential customers, leveraging her extensive customer service experience to enhance product understanding and customer engagement.