Bill Chen
About Bill Chen
Bill Chen is a Product Manager specializing in Consumer Experience at Afterpay, where he has worked since 2021. He has a diverse background in product management and operations, with previous roles at Capital One, Uber, and Faire, and holds a Bachelor of Commerce (Honours) from Queen's University.
Work at Afterpay
Bill Chen serves as the Product Manager for Consumer Experience at Afterpay, a role he has held since 2021. In this position, he focuses on enhancing the shopping experience for customers globally. He has led the development of the platform that powers www.afterpay.com and has been instrumental in creating new shopping experiences within the Afterpay app. His work aims to build the future of Afterpay's consumer interactions and improve overall user satisfaction.
Previous Experience at Uber
Prior to his current role, Bill Chen worked at Uber in several capacities. He served as the Strategic Operations Manager for Driver Growth from 2018 to 2020 in Toronto, where he contributed to initiatives aimed at enhancing driver engagement. Following this, he transitioned to the role of Product Operations Manager in Trust and Safety for a period of nine months in San Francisco. During his tenure at Uber, he also developed technologies related to earner identity and COVID-19 response.
Experience at Capital One
Bill Chen worked at Capital One as a Senior Business Analyst in Product Strategy from 2016 to 2018 in Toronto. His role involved analyzing business needs and contributing to product development strategies. This experience provided him with a strong foundation in financial services and product management.
Educational Background
Bill Chen studied at Queen's University, where he earned a Bachelor of Commerce (Honours) with a focus on Economics. He also attended Singapore Management University for an exchange semester, which broadened his academic perspective. His early education was completed at École Secondaire Moscrop Secondary School, where he achieved his High School Diploma.
Internship Experience
Bill Chen has gained valuable experience through various internships. He interned at KPMG Canada in the summer of 2014, focusing on industrial markets for three months. Additionally, he worked as a Data Analyst Intern at Noise Digital Inc. in 2013 for four months. These roles contributed to his analytical skills and understanding of market dynamics.