Kelle Barfield
About Kelle Barfield
Senior Vice President of Operations at AGDATA
Kelle Barfield serves as the Senior Vice President of Operations at AGDATA, a position she has held since joining the company in 2021. In her role, she oversees multiple departments including Customer Support, Engagement Management, Project Management, Marketing Programs, and Data Operations. Her leadership is integral to translating customer strategies into operational realities, ensuring an outstanding customer experience.
Kelle Barfield's Experience in Technology-Enabled BPO Organizations
With over 20 years of experience, Kelle Barfield has a robust background in leading technology-enabled Business Process Outsourcing (BPO) organizations. Her extensive career encompasses roles in implementation, client service, relationship management, operations, product management, strategic projects/programs, systems development, and human resources. Kelle has worked across start-ups and large multi-national companies, bringing a wealth of knowledge to the customer experience lifecycle.
Leadership in Customer Support and Engagement
At AGDATA, Kelle Barfield leads the Customer Support and Engagement Management teams, among others. Her responsibilities involve ensuring that the customer support frameworks are effective and responsive. By focusing on engagement management, Kelle works to optimize customer interaction strategies, providing essential support and fostering stronger client relationships.
Oversight of Project Management and Marketing Programs
Kelle Barfield also heads the Project Management and Marketing Programs teams at AGDATA. Her role includes overseeing various project implementations and ensuring that marketing initiatives align with the company's goals. Kelle's input helps streamline operations, from project inception through completion, while also guiding marketing strategies to effectively engage the target audience.
Expertise in Data Operations
Data Operations at AGDATA is another critical area under Kelle Barfield's leadership. Her role involves managing data processes to support the company’s operational needs. Kelle leverages her extensive background in systems development and strategic project management to ensure that data operations run smoothly, supporting the organization’s overall effectiveness and customer experience goals.