Joel Lazala
About Joel Lazala
Joel Lazala is an IT Helpdesk Engineer with extensive experience in technical support and user training. He has worked at Elder Services of the Merrimack Valley, Inc. since 2015 and previously held a senior data coordinator position at Charles River Laboratories for 13 years.
Current Role at Elder Services of the Merrimack Valley, Inc.
Joel Lazala serves as an IT Helpdesk Engineer at Elder Services of the Merrimack Valley, Inc. since 2015. In this role, he manages an IT hotline that provides support to over 300 users, addressing and troubleshooting various computer issues. His responsibilities include ensuring the smooth operation of audio-visual equipment during events and acting as a liaison between staff, volunteers, interns, and the IT department. This position allows him to facilitate effective communication and problem resolution within the organization.
Previous Experience at Charles River Laboratories
Prior to his current role, Joel Lazala worked at Charles River Laboratories as a Senior Data Coordinator from 2001 to 2014. During his 13 years in Wilmington, MA, he gained extensive experience in data management and coordination. This role contributed to his technical skills and understanding of IT operations, which he applies in his current position.
Education and Academic Background
Joel Lazala studied at Southern New Hampshire University, where he earned a Bachelor’s Degree in Business Studies with a concentration in Information Technology from 2007 to 2009. He also attended ITT Technical Institute, achieving an Associate’s Degree in Applied Science in Computer Networked Systems from 2002 to 2004. His educational background provides a strong foundation for his work in IT support and management.
Technical Skills and Communication
Joel is fluent in both English and Spanish, which enhances his ability to communicate effectively with a diverse user base. His technical skills include troubleshooting computer issues, providing training sessions on software and hardware, and supporting audio-visual equipment. These skills enable him to deliver comprehensive support and training to end users.