Kristina Gass
About Kristina Gass
Kristina Gass is the Product Concierge Manager at Aha! with extensive experience in product management and customer service.
Current Position at Aha!
Kristina Gass currently serves as the Product Concierge Manager at Aha!. In this position, she is responsible for guiding customers through product usage, addressing their queries, and ensuring they maximize the benefits from Aha! tools. Her role involves significant customer interaction and problem-solving to help drive product success.
Previous Roles at Aha!
Before becoming the Product Concierge Manager, Kristina held two other positions at Aha!. She worked as a Product Success Manager from 2022 to 2023 for one year, where she led initiatives to enhance product adoption and customer satisfaction. Prior to that, from 2021 to 2022, she was a Product Success Specialist focusing on customer support and the optimization of product features.
Experience at Procare Solutions
Kristina Gass has extensive experience at Procare Solutions, where she held multiple roles. From 2019 to 2021, she was a Product Manager, responsible for product strategy and development. Earlier, she was a Senior Product Analyst for eight months, where she supported product planning and feature evaluation. Additionally, she served as a Training Manager from 2016 to 2018, managing the development and delivery of training programs.
Educational Background
Kristina has a strong academic background with degrees in both Marketing and Business Administration. She earned her Bachelor of Business Administration (BBA) in Marketing from Grand Valley State University. Later, she obtained a Master of Business Administration (MBA) in Business Administration and Management, General from Wayne State University.
Professional Skills and Expertise
Kristina brings a wealth of expertise to her current role, including experience with various Aha! tools such as Aha! Roadmaps, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, and Aha! Develop. She is adept at creating KPI dashboards for product managers and monitoring strategic objectives. Additionally, she is skilled in evaluating feature delivery and tracking customer feedback, crucial for driving product success.