Mark Eaves
About Mark Eaves
Mark Eaves is the Group Manager of Product Success at Aha! with over 18 years of experience in SaaS Product Management.
Current Role at Aha!
Mark Eaves currently serves as the Group Manager, Product Success at Aha!. In this role, he leads the customer success team, focusing on maximizing the software's value for product managers. His responsibilities include daily customer support, advanced onboarding, and account services. He also helps integrate Aha! software into organizations, providing ongoing support across various stages of the customer journey.
Past Roles at Aha!
Before his current position, Mark Eaves worked at Aha! as Group Manager, Product Concierge from 2021 to 2023. He also served as Sr. Product Success Manager from 2018 to 2021. During his tenure in these roles, he was instrumental in leading the customer success team and responding promptly to customer inquiries while sharing product expertise through a comprehensive knowledge base.
Experience at Strongpoint.io
Mark Eaves spent a year as the Head of Product Management at Strongpoint.io in Toronto, Ontario, Canada, from 2017 to 2018. During this time, he honed his skills in managing complex projects and leading product development efforts within the SaaS industry.
Roles at NexJ Systems
Mark Eaves held several positions at NexJ Systems in the Toronto, Canada Area, including Vice President, Product Management (2016-2017), Director, Product Management (2014-2016), and Principal Product Manager (2013-2014). These roles allowed him to develop strategic leadership skills and deepen his expertise in product management.
Educational Background
Mark Eaves attended the University of Waterloo, where he studied Computer Engineering from 2003 to 2008. He earned a degree in Engineering, which laid the foundation for his extensive career in the software industry, particularly in SaaS product management.
Contributions and Involvement
Mark Eaves is actively involved in hiring product development experts for Aha!'s Customer Success Team. He promotes the Bootstrap Movement and has contributed to Aha! giving over $1M to those in need through Aha! Cares. He is passionate about driving product excellence through innovation and strategic leadership.