Shawn Zenz
About Shawn Zenz
Shawn Zenz is the Group Manager of Product Success at Aha! in Ottawa, Ontario, Canada, with extensive experience in product management and sales engineering.
Current Role and Responsibilities
Shawn Zenz currently holds the position of Group Manager, Product Success at Aha! in Ottawa, Ontario, Canada. In this role, he focuses on ensuring the success of product teams and initiatives. His responsibilities likely include overseeing product success strategies, providing guidance to teams, and driving key performance metrics.
Previous Roles at Aha!
Before becoming Group Manager at Aha!, Shawn Zenz served as the Senior Manager, Product Concierge from 2018 to 2022. In this capacity, he was responsible for managing client relationships and ensuring product satisfaction within the Ottawa, Canada Area. His tenure in this role contributed significantly to his expertise in product management and customer success.
Experience in Product Management
Shawn Zenz has extensive experience in product management, having worked in various capacities at companies like ProntoForms and SolarWinds MSP. At ProntoForms, he was the Senior Product Manager from 2017 to 2018, where he managed product lifecycle and development. Prior to that, he served as Senior Product Strategist and Team Lead of Product Management at SolarWinds MSP between 2014 and 2017, focusing on product strategy and leadership.
Sales Engineering Expertise
Beyond product management, Shawn Zenz has a robust background in sales engineering. He worked at N-able Technologies from 2009 to 2014 as Team Lead of Sales Engineering, where he was pivotal in driving sales and technical support strategies within the Ottawa, Canada Area. This role allowed him to develop specialized skills in sales and technical consulting.
Education and Certifications
Shawn Zenz studied Computer Systems Technology and achieved an Advanced College Diploma from George Brown College. Additionally, he studied Information Technology Technician and achieved an Apprentice certification from Canadore College. His educational background lays a strong foundation for his combined expertise in technology, product management, and sales engineering.