Tom Bailey
About Tom Bailey
Tom Bailey is the Group Manager of Customer Success at Aha! in California, with over two decades of experience in customer success and product management roles across the UK and the US.
Current Position at Aha!
Tom Bailey currently holds the position of Group Manager, Customer Success at Aha! in California, United States. He has been with Aha! for over seven years, having joined the company in 2016. His role involves ensuring customer satisfaction and success by leveraging his extensive experience in customer success and product management.
Previous Roles at Aha!
Before becoming the Group Manager, Customer Success at Aha!, Tom Bailey served as a Senior Manager, Customer Success from 2016 to 2019. During this period, he honed his skills in managing customer relationships and success strategies, contributing significantly to the growth and development of customer success initiatives at the company.
Experience at Alemba
Tom Bailey's career at Alemba in Send, Surrey, United Kingdom, spanned six years, where he progressed from Product Consultant to Vice President Product Management. His tenure at Alemba included roles as Product Consultant (2010-2012), Product Manager (2013-2014), and Vice President Product Management (2014-2016). This progression demonstrated his ability to grow within an organization and manage increasingly complex product management responsibilities.
Early Career in IT and Support
Tom Bailey began his career as an IT Projects Developer at Kenneth Green Associates in Weybridge, Surrey, United Kingdom, from 2002 to 2003. He then moved on to become a Senior Support Engineer at Fsi (fm Solutions) Limited in Basildon, Essex, United Kingdom, from 2006 to 2008. He further gained experience as a Support Consultant at Vmware in Palo Alto, California, United States from 2008 to 2010.
Educational Background
Tom Bailey earned a Bachelor of Science degree in Information Systems Management, Business from Bournemouth University. He studied at Bournemouth University from 2000 to 2004, laying a strong foundation in information systems management and business, which has supported his diverse and extensive career in the tech industry.