Joshua Saunders
About Joshua Saunders
Joshua Saunders is a Customer Success professional with extensive experience in the technology and insurance sectors. He currently works at A.I. Insurance Inc. and has held various roles in customer success and project management across several companies, including Hightouch, NSF International, and Segment.
Current Role at A.I. Insurance Inc.
Joshua Saunders currently holds a position in Customer Success at A.I. Insurance Inc., where he has been employed since 2023. His role focuses on enhancing customer experiences and ensuring client satisfaction within the insurance sector. He contributes to the company's mission of integrating advanced technology solutions into traditional insurance practices.
Previous Experience in Customer Success
Prior to his current role, Joshua Saunders worked in various customer success positions across multiple companies. He served as a Customer Success Manager at Segment from 2015 to 2016 and later as the Manager of Implementation Engineering from 2018 to 2019. He also held the role of Head of Customer Success at tray.io from 2019 to 2020, and worked at Hightouch in a similar capacity from 2021 to 2022.
Background in Project Management
Joshua has a solid background in project management, having worked as a Senior Certification Project Manager for Water Systems at NSF International from 2007 to 2012. He later took on roles at NAMSA as Client Satisfaction Manager and Account Manager from 2012 to 2015, where he focused on client relations and project oversight.
Education and Academic Background
Joshua Saunders studied at The University of Toledo, where he earned a Bachelor of Science (BS) degree. He also attended Purdue University, furthering his academic credentials. His educational background supports his expertise in customer success and project management.
Expertise in InsurTech Solutions
Joshua Saunders specializes in transforming traditional insurance companies by integrating digital workflows and predictive analytics. He develops AI-backed software solutions tailored for the insurance industry, aiming to enhance operational efficiency and customer satisfaction.