Shana Ryner
About Shana Ryner
Shana Ryner is a Customer Onboarding Specialist at Airbase with extensive experience in customer retention and service, having previously worked at MiX Telematics, American Residential Warranty, Chewy, and Ocwen Financial Corporation.
Title
Shana Ryner holds the position of Customer Onboarding Specialist at Airbase. In this role, she focuses on ensuring a smooth and efficient onboarding experience for new customers. Her responsibilities include guiding customers through the initial setup and addressing any queries or issues they encounter during the onboarding process.
Professional Experience at Airbase
Shana Ryner is currently employed at Airbase as a Customer Onboarding Specialist. Her role involves facilitating the onboarding process for new customers, ensuring they have a seamless transition to using the company's services. This position leverages her extensive background in customer service and project management, gained from her previous roles.
Previous Roles at MiX Telematics
Before joining Airbase, Shana Ryner worked at MiX Telematics in the United States. For three years, from 2019 to 2022, she served as an Onboarding Specialist. Prior to that, she held the role of Client Care Manager from 2017 to 2019 in Boca Raton, Florida, where she was responsible for ensuring customer satisfaction and managing client relationships.
Customer Retention Experience
Shana Ryner has significant experience in customer retention, having worked in roles specifically focused on this area. At American Residential Warranty, she served as a Retention Specialist from 2016 to 2017 in Boca Raton, Florida. Additionally, she worked at Ocwen Financial Corporation as a Customer Retention Manager from 2013 to 2015 in St Croix, US Virgin Islands.
Education Background
Shana Ryner studied at Spelman College, where she pursued a degree in Biochemistry from 2010 to 2012. Although her career path led her to customer service and onboarding roles, the analytical and problem-solving skills developed during her studies have been beneficial in her professional life.