Tiffany L.
About Tiffany L.
Tiffany L. is a Customer Success Manager at Airbase with extensive experience in customer support and business implementation roles across various companies, including Brex and Foodee.
Current Role at Airbase
Tiffany L. currently serves as a Customer Success Manager at Airbase. In this role, she is responsible for ensuring customer satisfaction, addressing client needs, and enhancing the overall customer experience. Her responsibilities likely include onboarding new clients, providing support and guidance, and working proactively to ensure clients derive maximum value from Airbase's products and services.
Experience at Brex
Tiffany worked at Brex in two roles. Initially, she was a Customer Experience Specialist from 2020 to 2021, where she spent a year enhancing customer interactions and resolving client issues. Subsequently, she served as a Priority Support Specialist for 10 months in 2021 in Vancouver, British Columbia. In this capacity, she was tasked with handling high-priority customer support queries, ensuring timely and effective resolutions.
Work at Foodee
Tiffany's tenure at Foodee included roles as a Customer Success Manager from 2018 to 2020 and as a Customer Success Representative from 2017 to 2018. Based in Vancouver, Canada, her work involved managing customer relationships, ensuring service satisfaction, and fostering client engagement. Her experience at Foodee helped hone her skills in customer management and success strategies.
Early Career and Internships
Tiffany's early career was marked by a series of internships at notable companies. She gained experience at HSBC Global Banking and Markets as a Business Implementation Manager (2016-2017) and in roles at Zurich Insurance Company Ltd. in Hong Kong. She interned as an IFA Sales Support Intern in 2013 and as an Administrative Assistant Intern in 2012. Additionally, her stint at HSBC Commercial Banking as a Marketing Associate Intern, and at Manulife as an Administrative Assistant Intern, provided her with diverse exposure to corporate environments and business operations.
Multilingual Skills and International Background
Tiffany is fluent in multiple languages, including Cantonese and Mandarin, which enhances her ability to communicate effectively with a diverse clientele. Her international upbringing has contributed to an open-minded personality, allowing her to navigate and adapt to different cultural contexts. This background, coupled with her work experiences, equips Tiffany with the skills to make bold decisions under pressure and approach new challenges with a positive attitude.