Lukitasari Markus
About Lukitasari Markus
Lukitasari Markus is a Knowledge Management Specialist at Ajaib, where she has worked since 2021. She has a background in customer service and has contributed to developing escalation pathways and training sessions for BPO partners.
Work at Ajaib
Lukitasari Markus has been serving as a Knowledge Management Specialist at Ajaib since 2021. In this role, she focuses on managing and disseminating knowledge within the organization to enhance operational efficiency. Prior to this position, she worked as a Customer Service Representative at Ajaib from 2020 to 2021. During her tenure, she developed escalation pathways that facilitated communication between the customer service department and other departments, including Product, Marketing, Finance, and KYC.
Previous Experience in Customer Service
Before joining Ajaib, Lukitasari Markus worked as a Customer Service Agent at MNC Vision Networks from 2018. She has accumulated significant experience in customer service roles, which has contributed to her expertise in knowledge management. Her responsibilities included addressing customer inquiries and providing support, which laid the foundation for her later work in knowledge management.
Training and Development Initiatives
Lukitasari conducted training sessions for Business Process Outsourcing (BPO) partners to communicate updates on Standard Operating Procedures (SOPs) and new product information. This role involved creating educational materials and ensuring that partners were well-informed about operational changes and product offerings.
Education and Expertise
Lukitasari Markus studied at Universitas Respati Yogyakarta, where she gained foundational knowledge that supports her career in knowledge management and customer service. Her educational background complements her professional experience, enabling her to effectively implement knowledge management strategies within her current role.
Knowledge Management Contributions
In her current role at Ajaib, Lukitasari has been responsible for creating and updating Standard Operating Procedures (SOPs) using Google Sites. This task involves ensuring that all operational guidelines are current and accessible, which is critical for maintaining consistency and efficiency across the organization.