Raza M.
About Raza M.
Raza M. is a Customer Success Manager at Alaan (YC W23) in Bengaluru, Karnataka, India, with a background in customer experience, client management, and digital marketing.
Current Position at Alaan
Raza M. presently holds the position of Customer Success Manager at Alaan (YC W23), based in Bengaluru, Karnataka, India, while operating remotely. His role includes managing end-to-end lead conversion, developing customer relationships, and conducting product demos. He also addresses customer complaints and concerns, supports the sales team with up-selling and cross-selling services and products, and collaborates with internal teams to meet client requirements.
Previous Role at Hubilo
Before joining Alaan, Raza served as a Customer Experience Manager at Hubilo from 2022 to 2023 in India. During his one-year tenure, he focused on enhancing customer satisfaction and loyalty by ensuring customers received optimal service and support. His responsibilities involved closely monitoring customer feedback and implementing necessary improvements to the service delivery process.
Experience at Tacnik Technology Pvt. Ltd.
From 2020 to 2021, Raza worked as a Client Manager at Tacnik Technology Pvt. Ltd. In this role, he was responsible for maintaining and nurturing client relationships, ensuring that the needs and expectations of clients were met efficiently. His efforts contributed to the successful execution of client projects and the overall positive customer experience.
Educational Background
Raza holds a Bachelor of Engineering in Engineering/Industrial Management from Ramaiah Institute Of Technology, where he studied from 2012 to 2017. Prior to this, he completed his 12th grade studies in PCME at BUNTS Sangha RNS comp pu college from 2010 to 2012. His educational background has provided Raza with a strong foundation in engineering principles and industrial management, supporting his professional roles in customer success and client relations.