Alan
Alan offers tailored health insurance and provident solutions for businesses of all sizes, with specialized plans for various sectors and a virtual clinic providing access to healthcare professionals and resources.
Overview of Alan Health Insurance Services
Alan provides tailored health insurance and provident solutions for various business sizes, ranging from startups to large enterprises, as well as catering to self-employed workers. Their offerings include specialized health insurance plans for specific sectors such as hotels, cafes, restaurants, and accounting experts. Alan services are utilized by over 500,000 members and 25,000 companies.
Alan's Virtual Healthcare Platform - Clinique Alan
Alan offers a virtual clinic named 'Clinique Alan,' which provides access to healthcare professionals and resources 7 days a week. The platform includes consultations with specialists like pediatricians, psychologists, physiotherapists, and dietitians without needing an appointment. Within Clinique Alan, members have access to over 80 healthcare professionals and 150 articles and videos, ensuring comprehensive medical support.
Alan's Mobile App Features
Alan operates a highly-rated mobile application, with scores of 4.9/5 on both the App Store and Play Store. The app allows users to manage their health insurance plans, order glasses through 'Alan Clear,' and access various health services. Fast reimbursements are a standout feature, with 90% of reimbursements processed in less than 24 hours. The app also supports the 'Alan Map' service, helping members find doctors easily.
Customer Service and Satisfaction at Alan
Alan emphasizes efficient customer service, responding within 5 minutes via chat and within a day via email. This dedication to support is reflected in a high satisfaction rating of 4.6/5 from members. Alan aims to deliver transparent, simple, and protective health insurance plans, offering comprehensive coverage without waiting periods and ensuring swift reimbursements for submitted claims.
Financial Stability and Investment in Alan
Alan has raised over €400 million from investors, operating in France, Spain, and Belgium. The company maintains regulatory capital of over €187 million, significantly above the required amount, securing its financial stability. Alan's business model relies on a fixed subscription fee per member, supporting the management of claims, salaries, and continuous innovation within the company.