Luis Neto, Mpa
About Luis Neto, Mpa
Luis Neto is a Service Supervisor at Albireo Energy, where he has worked since 2013. He holds a Master of Public Administration and has a background in customer service management and real estate services.
Work at Albireo Energy
Luis Neto has served as a Service Supervisor at Albireo Energy since 2013. In this role, he supervises the customer service call center, ensuring that all work is completed efficiently. He focuses on driving the expansion of opportunities, including time and materials (T&M) and service contracts. Neto participates in sales-to-service and projects-to-service agreement kick-off meetings, facilitating smooth transitions. He is responsible for determining technical labor loading and balancing talent to ensure proper resource coverage for customer needs. His efforts contribute to meeting customer expectations and resolving issues in a timely manner.
Previous Experience at Johnson Controls
Before joining Albireo Energy, Luis Neto worked at Johnson Controls as a GWS Associate Transaction Coordinator from 2008 to 2013 in Hoboken, NJ. In this position, he gained experience in managing service operations and customer interactions. His role involved coordinating various tasks to enhance service delivery and support organizational objectives. This five-year tenure provided him with valuable insights into service management and operational efficiency.
Experience at USI Real Estate Brokerage
Luis Neto held the position of Manager of Real Estate Services at USI Real Estate Brokerage from 2004 to 2008 in Edison, NJ. During his four years in this role, he managed various aspects of real estate services, contributing to the overall success of the brokerage. His responsibilities included overseeing service delivery and ensuring client satisfaction, which laid the groundwork for his future roles in service supervision.
Education and Expertise
Luis Neto holds a Master of Public Administration (M.P.A.) from Kean University, where he studied Public Administration. He also earned a Bachelor of Science (B.S.) in Graphic Communications with a minor in Business Management from the same institution. His educational background equips him with a strong foundation in public administration and business principles, enhancing his capabilities in service management and operational oversight.