Leslie Cabrera
About Leslie Cabrera
Leslie Cabrera is a Senior Associate of Resident Success for the West Region at Alfred, where she has successfully onboarded over 800 residents in a single quarter. With a background in customer service and operations management, she has developed strong skills in communication and collaboration.
Work at Alfred
Leslie Cabrera currently serves as the Senior Associate of Resident Success for the West Region at Alfred, a position held since 2021. In this role, Cabrera has successfully onboarded over 800 residents in a single quarter by setting and achieving daily stretch goals. Prior to this position, Cabrera worked as a Hospitality Onboarding Specialist from 2018 to 2020, where responsibilities included facilitating the onboarding process for new residents. Additionally, Cabrera briefly held the role of Regional Member Lead in 2021, focusing on member engagement in Southern California.
Previous Experience in Customer Service and Operations
Before joining Alfred, Leslie Cabrera gained valuable experience in customer service and operations. Cabrera worked at Loehmann's as a Customer Service and Floor Supervisor from 2012 to 2013. Following this, Cabrera served as Operations Manager at Cost Plus World Market from 2014 to 2018 in Sherman Oaks, California. These roles contributed to developing strong skills in customer interaction and operational management.
Education and Expertise
Leslie Cabrera is currently pursuing studies in Human Resources Management at Loyola Marymount University, a program started in 2013. In addition, Cabrera has been studying at Coding For Beginners and has achieved a General Assembly certification since 2019. This educational background supports Cabrera's expertise in resident success and operational efficiency.
Skills in Communication Platforms
Leslie Cabrera is highly skilled in utilizing communication platforms such as Intercom and Zendesk. These tools are essential for effective customer engagement and feedback collection, enabling Cabrera to collaborate with product operations by providing valuable insights, ideas, and reporting product bugs.