Abhinav Pathak
About Abhinav Pathak
Abhinav Pathak is a Delivery Analyst at Alight Solutions in Lincolnshire, Illinois, and a Senior Service Manager at Wipro Technologies in Bangalore, Karnataka, India. He has a diverse background in coaching, customer service, and benefits administration, with extensive experience in quality management within the telecommunications sector.
Current Professional Roles
Abhinav Pathak currently holds dual roles in the professional sphere. He works as a Senior Service Manager at Wipro Technologies in Bangalore, Karnataka, India, and as a Delivery Analyst at Alight Solutions in Lincolnshire, Illinois, United States. His responsibilities include overseeing service delivery, managing teams, and ensuring client satisfaction in both locations.
Industry Experience
Abhinav Pathak has an extensive background with numerous companies. His career began at Pizza Hut as a F.o.h.service in Plano, Texas, and he later progressed through roles such as Executive at Vanguard Info-solutions, Lead Coach at HCL Technologies, and Executive Officer at Assocham. From 2010 to 2017, he served as India Operations Manager at Aon in London, enhancing his capability in managing international operations.
Education and Expertise
Abhinav Pathak is well-versed in International Business, holding a Master of Business Administration from Symbiosis International University. He also holds a Bachelor of Commerce from Jai Narain PG College and completed his schooling at Kendriya Vidyalaya. His educational background supports his roles in customer service, benefits administration, and quality management.
Skills and Competencies
Fluent in Hindi and English, Abhinav Pathak excels in communication across diverse teams and clients. He leverages his proficiency in Microsoft Excel for performance and policy analysis, aiding in effective management and decision-making processes. His diverse skill set spans across team leadership, customer service, and policy analysis.
Conferences and Seminars
Abhinav Pathak actively participates in conferences and seminars, staying updated with the latest industry trends and best practices. This ongoing professional development ensures he remains at the forefront of industry advancements, contributing to his roles in team leadership and client satisfaction.