Alan Anderson
About Alan Anderson
Alan Anderson is the Customer Care Team Manager at Alight Solutions in Orlando, Florida, with over 20 years of experience in customer service and management.
Current Role at Alight Solutions
Alan Anderson is currently the Customer Care Team Manager at Alight Solutions in Orlando, Florida, United States. In his role, he oversees the customer care operations, ensuring top-quality service delivery and satisfaction. Alan applies his extensive experience to coach and develop both new hire employees and tenured agents, contributing to the overall efficiency and performance of the team.
Previous Roles at Bed Bath & Beyond
Alan Anderson served as the Contact Center Manager/Coach at Bed Bath & Beyond from 2017 to 2020, based in Ocoee, Florida. During his tenure, he spearheaded multiple initiatives aimed at enhancing customer service and operational processes. He was instrumental in training, interviews, evaluations, and mentoring staff to align with organizational goals.
Experience at Conduent
Before joining Bed Bath & Beyond, Alan Anderson worked as a Call Center Supervisor at Conduent from 2016 to 2017 in Ocoee, Florida. In this capacity, he managed daily call center operations and focused on improving agent performance through targeted coaching and development programs. He was also involved in formulating and recommending changes to policies and procedures for better operational efficiency.
Tenure at Faneuil Inc
Alan Anderson held the role of Customer Care Supervisor at Faneuil Inc from 2006 to 2016 in the Orlando, Florida Area. Over his ten years with the company, he took on numerous responsibilities, including human resource administration tasks such as training and evaluations. He also played a vital role in policy recommendation and procedural improvements to enhance service delivery.
Educational Background
Alan Anderson completed his education at the University of New Orleans, earning his degree in 2005. Prior to that, he attended John Ehret High School from 1996 to 1999. His academic background has supported his extensive career in customer service and management, providing him with the foundational knowledge necessary for his roles.