Shae Franks
About Shae Franks
Shae Franks is the Customer Care Client Leader at Alight Solutions with a strong background in business process improvement and strategic planning within the human resources industry.
Title
Shae Franks holds the position of Customer Care Client Leader at Alight Solutions, providing strategic direction and oversight to enhance customer service operations.
Alight Solutions
Shae Franks currently serves as the Customer Care Client Leader at Alight Solutions. Previously, Shae held the role of Sr. Customer Care Client Manager from 2017 to 2019, working for 2 years in The Woodlands, TX.
Aon Hewitt
From 2008 to 2017, Shae Franks worked at Aon Hewitt as a Customer Service Client Manager. During this 9-year tenure in The Woodlands, Texas, Shae contributed significantly to the customer service sector.
Education at The University of Texas at Arlington
Shae Franks earned a Bachelor's degree in Business/Corporate Communications from The University of Texas at Arlington, completing the program from 2003 to 2007.
Business Process Improvement and Strategic Planning
Shae Franks has a strong background in business process improvement and strategic planning within the human resources industry. This expertise plays a crucial role in enhancing customer service operations.
Experience in Coaching and Training
Shae Franks possesses extensive experience in coaching and training customer service teams. This involves developing and implementing training programs that improve team performance and customer satisfaction.