Shannon Moore
About Shannon Moore
Shannon Moore is a Sr. Customer Service Representative at Alight Solutions and a Small Business Specialist at AT&T in the Greensboro/Winston-Salem, North Carolina Area.
Company
Shannon Moore is currently employed at Alight Solutions as a Sr. Customer Service Representative. In addition, Shannon works at AT&T as a Small Business Specialist in the Greensboro/Winston-Salem, North Carolina Area. Her roles at these companies involve extensive experience in customer service and business support.
Title
Shannon Moore holds the titles of Sr. Customer Service Representative at Alight Solutions and Small Business Specialist at AT&T. These roles demonstrate her expertise in handling customer service and small business matters efficiently.
Education and Expertise
Shannon Moore pursued her education at Walden University, earning a Master of Business Administration (M.B.A.) in Human Resources Management and Services from 2016 to 2018. Prior to this, she completed her Bachelor of Business Administration (B.B.A.) in Human Resources Management/Personnel Administration, General, also at Walden University, from 2013 to 2015. Her academic accomplishments underpin her extensive professional experience.
Background
Shannon Moore has a rich professional background that spans over 24 years. She worked at AT&T, CitiCard, and Western Piedmont Community College in various capacities, including as a Business Specialist, Collector, and Administrative Assistance. From 2009 to 2020, she served AT&T in the Greensboro/Winston-Salem area as a Business Specialist I.
Defined Benefit Retirement Plan Administration
Shannon has extensive experience in defined benefit retirement plan administration. She provides a full range of administrative and operational support services, including performing and reviewing non-automated manual calculations for defined benefit payments, setting up payments based on participant direction, and addressing client requests. Shannon also prepares simple routine benefit calculations using established procedures and reviews payment election forms.
Workflow Management
Shannon assists in workflow management by entering requests into systems and assigning work to appropriate team members. She efficiently handles ongoing data change requests and maintains all deadlines, ensuring high accuracy in a fast-paced and time-sensitive environment.